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Please note:

Costume styles are subject to change without notice, due to the manufacturer's production. These changes, no matter how slight, are beyond our control. We apologize for any inconvenience this may cause, however, the Manufacturers do not always notify us of these variations. We will reflect any changes to the costumes in the website descriptions and images as soon as we become aware of them. Thank you for your understanding with this issue.


Can I Return My Order?
We offer thousands of products, most of which can be returned within 3 days from Delivery Date. Refunds are for 85% of the cost of the merchandise only (there is a 15% re-stocking fee) and refunds do NOT include shipping and handling charges.

Our returns and exchange policy applies (but is not limited to) the following situations:

Your item(s) doesn't fit (Please make sure to choose sizing on these items very carefully).
There's a problem (damaged or defective) with the item(s)
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Are there any items that can not be returned?
Please keep In mind that the following items are NEVER returnable:

Socks and stockings
Wigs, beards, facial hair or any other artificial hair
(Unless returned in the unopened and sealed package; products in zip-lock-bag style packaging or any bag/box that is not factory sealed is NOT returnable.)
Prosthetics, fangs or any other fake teeth
(Unless returned in the unopened and sealed package; products in zip-lock-bag style packaging or any bag/box that is not factory sealed are NOT returnable.)
Cosmetics (unless returned in the original unopened and factory sealed package)
Any item that has been worn, used or altered
Special Ordered Items - including all Mascots or any items that state "Special Order." Props that require special delivery are also not returnable.
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Can items bought at the Phoenix location be returned?
Our retail store in Phoenix does not accept any returns or exchanges.
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How do I initiate a return?
Either call us at 602.271.9146 or send us an email at explaining the situation. We will then issue a Return Authorization Number (RAN) which will need to be written on the exterior of the shipping box. All returned items for domestic orders must be returned using the following guidelines:

Costumes: Item(s) must be received in new and unused condition and not missing any items (including the original packaging). Any return received damaged, with missing items, or without original packaging will not be credited.
Wigs, Teeth, & Other Accessories: Item(s) must be received in the original unopened and factory sealed package. (Please look at item carefully before opening the factory sealed packaging.) Any return received with missing items, without original packaging or with opened packaging will not be credited.
All item(s) must be returned via a method with traceable delivery confirmation to assure we receive your package.
The Return Authorization Number (RAN) must be written clearly on the outside of the box.
Any orders returned without any means of tracking or delivery confirmation will be considered an unauthorized return and we are not responsible for refunding the order if we cannot verify receipt of the return.
Returns are generally processed within a week of receiving the product back. During Halloween season (October and November) this process may take up to 4 weeks.
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Please note:

Please double-check that you have included all of the costume and packaging prior to mailing your return to our warehouse.

If you need a different size or costume, you must place a new order for the needed replacement item(s) and return the item(s) you have already received. [The desired item may be out of stock by the time we receive your return so this will ensure the fastest possible delivery of your replacement item(s).] All appropriate policies apply to all returned items. Refunds are for the cost of the merchandise only, and do not include shipping and handling.